Return and Refund Policy

At Celine Bostanten, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Period

You may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging whenever possible. Items that show signs of use, damage, or alteration may not be eligible for a refund.

How to Request a Return

To request a return, please contact our support team at contact@celinebostanten.shop with your order number and the reason for your request.

Refunds

Once your return request is reviewed and approved, we will provide further instructions. After the returned item is received and inspected, your refund will be processed to the original payment method.

Please note that it may take a few business days for the refund to appear on your bank statement, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at contact@celinebostanten.shop as soon as possible. Include your order number and clear photos of the item so we can review the issue and provide a suitable solution.

Non-Returnable Items

For hygiene and quality reasons, items that have been used, damaged after delivery, or returned without prior approval may not be accepted.

Contact

If you have any questions about returns or refunds, please contact us at contact@celinebostanten.shop.